Satisfaction Guarantee & Return Policy

If purchased:

Allowance:

Proof of purchase required:

Direct

A 100% refund for the cost of the returned product will be issued for returns made within 30 days of purchase. Shipping charges are not refundable. Consumers must pay for return shipping costs.

We must be able to locate your account in our system. We require your telephone number and correct billing information.

Through one of our partners

A 100% refund for the cost of the returned product will be issued for returns made within 30 days of purchase, with attached receipt. Shipping charges are not refundable. Consumers must pay for return shipping costs.

A receipt clearly stating the product information (name and cost) must be returned with the product.

Consumers ONLY. (SafeCareRx customers, please contact procsr@safecarerx.com for more info)

Consumer must call into our Customer Care line at 866.298.2740 to receive an R.G.A. (Returned Goods Authorization) number*.  That number MUST be put on the outside of the box or the package will be returned to you.  Consumer is responsible for the return shipping cost to King Bio, Inc.  We suggest using UPS or USPS with a tracking number in case of a lost shipment.   Refunds will be issued within 2 – 4 weeks from return.

Product must be shipped to:

King Bio, Inc.

RGA department, RGA # ______ (call customer care to receive this number)

150 Westside Drive,  Asheville, NC    28806


*Due to regulatory requirements, we are unable to accept returned goods that do not have a Returned Goods Authorization (RGA) number on the returned shipping label. Customer care is happy to provide your unique RGA number by phone at 800.237.4100, 8 a.m. to 4:30 p.m. EST, Monday-Friday.